Policies & Guest Information

All guests checking in must present valid government-issued photo identification and a valid payment method.

The name on the reservation should match the identification and payment card provided at check-in. Management may require additional verification where reasonably necessary.

The registered guest must be at least 21 years of age and is responsible for all occupants associated with the reservation.

Stardust Motel Limited reserves the right, subject to applicable law, to refuse accommodation where satisfactory identification, payment, or necessary verification cannot be provided.

False, misleading or fraudulent information provided during the reservation process or at check-in may result in cancellation, refusal of service, removal from the property or other appropriate action.

A valid major credit card is required at check-in.

Stardust Motel Limited reserves the right to place a $250 credit-card pre-authorization / security hold to cover potential costs including:

• Damage
• Excessive cleaning
• Smoking or vaping violations
• Missing items
• Unpaid charges
• Other applicable costs incurred during the stay

The $250 authorization amount does not limit the guest's responsibility for costs exceeding that amount. Unused authorization amounts will be released following departure. The time required for released funds to become available is determined by the guest's financial institution or card issuer and is outside Stardust Motel Limited's control.

By checking in and providing the applicable payment authorization, the guest authorizes Stardust Motel Limited to process applicable charges arising from the reservation or stay in accordance with the agreed terms.

Please note: the $250 authorization hold is a temporary hold on your card and is separate from the $250 smoking/vaping cleaning fee, which is a charge that only applies if that policy is broken.

The maximum occupancy for each room must not be exceeded.

Only registered guests may occupy guest rooms overnight. Visitors are permitted only subject to management approval and must comply with motel policies. The registered guest is responsible for the conduct of occupants and visitors associated with their reservation.

The following are prohibited:

• Parties
• Unauthorized events
• Excessive gatherings
• Activities causing unreasonable disturbances
• Activities creating safety concerns
• Conduct materially disrupting other guests or motel operations

Management may require unauthorized occupants or visitors to leave. Serious or repeated violations may result in termination of the stay, subject to applicable law and applicable reservation terms.

Smoking, vaping, cannabis use and electronic inhalation devices are prohibited inside guest rooms, hallways, stairwells, indoor common areas and other indoor portions of the property.

A violation may result in a $250 cleaning and deodorization fee. Additional reasonable costs may apply where the violation causes damage, excessive cleaning, specialized deodorization, loss of room use or other actual costs.

Smoking and vaping are permitted only in designated outdoor areas and must comply with applicable law.

Pets are not permitted at Stardust Motel properties.

Service animals are welcome in accordance with applicable law.

Information or verification regarding service animals will only be requested where permitted by applicable law.

Unauthorized pets may result in reasonable cleaning or damage charges and other appropriate action. Guests remain responsible for damage or costs caused by animals associated with their stay, subject to applicable law.

Guests are responsible for damage caused during their stay by themselves, occupants or visitors associated with their reservation.

Stardust Motel Limited may recover reasonable costs associated with:

• Repairs
• Replacement
• Missing items
• Excessive cleaning
• Specialized cleaning
• Property damage
• Theft
• Negligence
• Misuse
• Applicable loss of room use
• Other reasonable costs directly arising from a guest's stay or policy violation

Charges are processed in accordance with applicable payment authorization and terms.

Quiet hours are 10:00 PM – 8:00 AM daily. During quiet hours guests must minimize noise.

Examples of prohibited disruptive activity include:

• Loud music
• Shouting
• Large gatherings
• Excessive speaker or television volume
• Excessive vehicle noise
• Other unreasonable disturbances

Parties, disorderly conduct, harassment, threats and unreasonable disturbances are prohibited at all times. Management may investigate and address complaints. Serious or repeated violations may result in termination of the stay, subject to applicable law and reservation terms.

Complimentary on-site parking is available for registered guests at both properties. Parking is first-come, first-served and spaces cannot be reserved or guaranteed.

Parking for large trucks, buses, trailers, recreational vehicles and oversized vehicles is not recommended because of limited space. Accommodation may occasionally be possible but is subject to availability, subject to management approval, and not guaranteed.

Vehicles and their contents are parked on motel property at the owner's risk. To the extent permitted by applicable law, Stardust Motel Limited assumes no responsibility for theft, loss, vandalism, break-ins, vehicle damage, or loss or damage to contents, unless liability otherwise arises under applicable law.

Vehicles must not obstruct emergency access, other guests, motel operations or neighbouring properties.

Subject to applicable law, Stardust Motel Limited may refuse accommodation or terminate a stay for matters including serious or repeated policy violations, illegal activity, threats, harassment, property damage, fraud, non-payment, safety concerns, security concerns, unauthorized occupants, serious disturbances, and conduct materially interfering with staff or other guests.

Guests unable to satisfy the minimum 21-year age requirement at check-in may be refused accommodation.

Refund eligibility following termination depends on circumstances, reservation terms and applicable law.

This Privacy Policy applies to all hospitality properties owned and operated by Stardust Motel Limited. Last updated: 31 August 2026.

Stardust Motel Limited respects the privacy of our guests, customers, website visitors, corporate clients and other individuals who interact with us. Personal information is collected, used, disclosed and retained for reasonable business purposes and in accordance with applicable privacy requirements.

We may update this Privacy Policy from time to time. Where a material change legally requires notice or additional consent, appropriate steps will be taken.

Depending on the interaction, Stardust Motel Limited may collect:

• Name
• Mailing address and billing address
• Telephone number and email address
• Reservation details, arrival and departure information
• Stay history, room and accommodation preferences
• Special requests voluntarily supplied by guests
• Vehicle information
• Government-issued identification information where required
• Payment and transaction information
• Corporate or organization information
• Communication history and survey responses
• Promotional or contest-entry information
• Website interaction and technical information where applicable

Payment-card information is handled using appropriate secure payment systems and practices.

Personal information may be used to:

• Create and manage reservations
• Provide accommodations and verify identity
• Process payments and payment authorizations
• Respond to inquiries and provide customer service
• Maintain appropriate guest preferences and improve guest experiences
• Administer corporate accounts, promotions, contests and surveys
• Understand customer needs and improve services
• Maintain property security and prevent fraud
• Maintain accounting records and meet insurance requirements
• Satisfy legal and regulatory obligations

Stardust Motel Limited may occasionally communicate promotions, share special offers, provide motel news, conduct contests, request feedback and conduct guest surveys. Where required, appropriate consent is obtained, and marketing communications include an unsubscribe option.

We do not automatically subscribe anyone to promotional communications simply because they made an inquiry, submitted a corporate application or completed a reservation form. Marketing consent is requested separately and is optional.

Stardust Motel Limited may retain guest preferences voluntarily supplied by a guest — such as room preferences, accommodation needs, preferred property and other stay-related preferences — where doing so reasonably assists with future service. Such information is used only for legitimate customer-service and business purposes.

We may also occasionally conduct surveys, feedback requests, promotions, contests and special offers, and may request additional information where reasonably necessary to administer these activities. Individual promotions or contests may have their own terms.

Aggregated or de-identified information may be used to understand guest trends, occupancy patterns, website usage, service demand, business performance and customer preferences. Information shared in aggregated form does not identify individual guests.

This website uses only the cookies and local storage strictly necessary to operate the site and remember basic preferences. We do not currently run third-party advertising or analytics tracking on this website.

Booking is completed through our reservation provider on their own website, which operates under its own privacy practices. If analytics or similar technologies are added in future, this section will be updated and an appropriate consent mechanism provided.

Stardust Motel Limited may share information with service providers where reasonably required, including payment processors, reservation providers, booking platforms, website providers, form providers, technology providers, accounting providers and professional service providers. Service providers receive only the information reasonably required for their role.

Information may also be disclosed where required or permitted by law, in response to lawful requests, to law enforcement where legally appropriate, for fraud prevention, or to protect guests, staff or property.

Stardust Motel Limited does not sell or rent guests' personal information to third parties.

Stardust Motel properties may use video surveillance in appropriate public or common areas for guest safety, employee safety, property security, incident investigation, theft prevention and fraud prevention.

Footage may be retained for an appropriate period based on operational, legal, security or insurance requirements and may be disclosed where required or permitted by law.

Stardust Motel Limited maintains reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration and destruction. No method of internet transmission or electronic storage can be guaranteed to be completely secure.

Personal information is retained only for as long as reasonably required for purposes including providing services, reservation records, accounting, tax requirements, legal requirements, insurance, fraud prevention, dispute resolution and legitimate operational requirements. Information no longer reasonably required is securely deleted, destroyed or de-identified where appropriate.

For privacy questions, correction of inaccurate information, access requests where applicable, marketing preferences or any privacy concern, contact us at info@stardustmotel.ca.

These Website Terms of Use apply to this website, operated by Stardust Motel Limited, and are separate from our guest policies. Last updated: 31 August 2026.

Unless otherwise stated, the text, photographs, graphics, branding, logos, layouts and other original website content are owned by or used with permission by Stardust Motel Limited and may be protected by applicable intellectual-property law.

Website material may be viewed and, where appropriate, downloaded or printed for reasonable personal and non-commercial use. Website content may not be reproduced, republished, commercially distributed or substantially modified without appropriate authorization.

Stardust Motel Limited makes reasonable efforts to keep website information accurate and current. However, information can change, availability can change, rates can change, amenities can change, and errors may occasionally occur. We may correct errors and update content when required.

This website may link to booking systems, mapping services, payment services, social media and other third-party resources. Third-party websites operate independently from Stardust Motel Limited, and providing a link does not necessarily constitute endorsement of everything on that third-party website.

Stardust Motel Limited makes reasonable efforts to maintain a functioning website but cannot guarantee uninterrupted or completely error-free availability. Temporary interruption may occur because of maintenance, hosting issues, internet interruptions, third-party services, technical problems or events outside reasonable control.

Stardust Motel Limited is not responsible for losses arising solely from circumstances outside its reasonable control in connection with the use or temporary unavailability of this website, subject always to rights and remedies that cannot lawfully be excluded.

These Website Terms of Use are governed by the laws of the Province of Nova Scotia and the applicable laws of Canada.